🤖 AI at Work
Chatbots aren't replacing IT support—they're changing how teams think about what support actually means.
4 min read
🤖 AI at Work
Service desk teams are discovering that AI handles the predictable stuff beautifully, leaving room for the work that actually matters.
4 min read
🤖 AI at Work
AI can make IT decisions in seconds. The problem is organizations still need someone to explain why, and that takes longer than the decision itself.
5 min read
🤖 AI at Work
When AI starts deciding what matters in your inbox, you lose something more than time. You lose context.
5 min read
🤖 AI at Work
The best ones this year aren't chasing AI hype. They're just solving the actual problem of getting people in the same room.
5 min read
🤖 AI at Work
Service desk teams are using AI to skip past the busywork at shift start. What they're doing instead is more interesting than you'd think.
5 min read
🤖 AI at Work
Universal access to AI changes what governance actually means. It's no longer about gatekeeping capabilities. It's about deciding what happens next.
5 min read
🤖 AI at Work
Some of the companies most capable of deploying AI everywhere are deliberately pumping the brakes. And they're finding something unexpected on the slower path.
5 min read
🤖 AI at Work
Microsoft 365 Copilot adoption keeps stalling at the same place across organizations. Something interesting is happening in that gap.
6 min read
🤖 AI at Work
Non-tech companies are figuring out how to weave AI into daily workflows without becoming AI companies. It's less dramatic than it sounds.
6 min read
🤖 AI at Work
AI is just the next thing we're all going to get used to. We've done this dance before with every other technology.
6 min read
🤖 AI at Work
Adoption isn't a deployment problem. It's a recognition problem. Here's what moves the needle when everyone's tired of being told to change.
7 min read
🤖 AI at Work
AI is solving the real problem with service desk work: the soul-crushing repetition. Here's what actually changes when you get it right.
6 min read
🤖 AI at Work
Your Copilot rollout will probably stall within three months. Here's what goes wrong and how to actually fix it.
6 min read
🤖 AI at Work
Most organizations deploy AI service desk bots and then ignore them. A structured evaluation and improvement process separates the tools that actually help from expensive chatbot theater.
7 min read
🤖 AI at Work
Agentic AI can actually do work instead of just suggesting it. Here's why your digital workplace needs to care and where most organizations get it wrong.
6 min read
🤖 AI at Work
Field service teams doing complex troubleshooting have been overlooked in the AI conversation. They shouldn't be. Here's where the real productivity gains live.
6 min read
🤖 AI at Work
Nvidia is betting $200B that AI agents on PCs from Microsoft, Dell, and HP will transform knowledge work. Here's what IT leaders need to know before the hype takes over.
7 min read
🤖 AI at Work
After decades watching companies ignore customer feedback, AI sentiment analysis finally gives you honest answers. Here's what actually matters.
7 min read
🤖 AI at Work
A nine-year-old startup just replaced hundreds of employees with AI agents. Here's what that actually means for your workplace.
7 min read
🤖 AI at Work
When a nine-year-old startup replaces hundreds of workers with AI agents, it's not a tech story. It's a message about where we're all headed.
7 min read
🤖 AI at Work
Salesforce rebuilt Slackbot from scratch as a true AI agent. Here's what it means for your workplace AI strategy and the three-way battle with Microsoft and Google.
6 min read
🤖 AI at Work
Agentic AI and quality/knowledge management aren't competing initiatives. They're meant to work together. Here's why most organizations get this wrong.
7 min read
🤖 AI at Work
AI is transforming service desks, but the best ones still put humans first. Here's how to get the balance right without burning out your team.
7 min read
🤖 AI at Work
AI chatbots sound smart but hallucinate answers. Here's why knowledge articles aren't the fix, and what actually works.
6 min read
🤖 AI at Work
AI agents sound great until they break your production environment. Here's why Ansible is becoming the safety net that turns AI promises into operational reality.
6 min read
🤖 AI at Work
Service desk teams are drowning in AI promises but struggling with reality. Here's what's actually blocking adoption and how to fix it.
6 min read
🤖 AI at Work
Forcepoint reveals how attackers compromised LiteLLM to steal credentials. It's a wake-up call for organizations betting big on open-source AI libraries.
6 min read
🤖 AI at Work
The AI coding arms race just got interesting. One costs serious money. The other doesn't. We break down what's actually different and why your wallet might thank you.
6 min read
🤖 AI at Work
30 years in the digital workplace and I'm still finding new things to write about. Welcome to the sandwich.
3 min read